Frequently Asked Questions
Everything you need to know about your SVAKOM shopping experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned once the seal is broken.
How do I find my correct size?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How should I care for my SVAKOM garments?
To maintain the quality of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle in a mesh laundry bag. Always air dry.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.